At Pawsitively Pampered, we want you to love every purchase you make. However, we understand that sometimes things just don’t work out. Here’s everything you need to know about our returns process:
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Return Window: You have 30 days from the date of delivery to request a return. If 30 days have passed, we unfortunately cannot offer a return or exchange.
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Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. If the item is damaged, defective, or incorrect, we will accept a return or exchange.
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Non-Returnable Items: Some items are non-returnable due to hygiene or safety concerns. These include, but are not limited to, pet food, bedding, and personalized products. Please check the product description carefully before purchasing.
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How to Return: To initiate a return, please contact us at with your order number and the reason for your return. Once approved, we will provide instructions on how to return your item.
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Return Shipping: You are responsible for paying the shipping costs for returning your item unless the item is defective or we made an error with your order. Shipping costs are non-refundable.
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Exchanges: If you would like to exchange an item, please contact us at . We will do our best to accommodate your request, but availability is subject to stock.
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Refunds: Once we receive your returned item and verify its condition, we will process your refund to your original payment method. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your bank.
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Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will arrange for a full refund or send you a replacement.
If you have any further questions about our returns policy or need assistance with a return or exchange, please don't hesitate to reach out to us at .
